The customer has the right to revoke his contract declaration within the period of two weeks without specifying the reasons, in text form (e.g. letter, fax, email) or by returning the goods. The period of time commences at the earliest with receipt of the goods and not before receipt of this advice. To safeguard the period of revocation the dispatch of the revocation or the item within the prescribed period will suffice. The revocation must be forwarded to:
Label of Love
In the case of a valid revocation the services received on both sides must be returned and, if necessary, benefits derived (e.g. interest) must be given back.
If the customer cannot return the services received wholly or partly or only in a deteriorated condition, he must pay compensation to Label of Love in this respect. This shall not apply if the deterioration of the item must be attributed exclusively to its inspection – as, for instance, would have been possible for the customer in the shop. In other respects, the customer can avoid the obligation to pay compensation if he does not put the item into use like an owner and refrains from all actions which would be detrimental to its value.
Items which can be packaged must be sent back. In the case of a return from a delivery of goods for which the total order value is no more than 40 Euro, the customer must pay the costs of the return if the delivered goods correspond with the ordered goods. Otherwise, the return is free of charge. Items which cannot be packaged will be collected from the customer.
There is no right of revocation if the goods are made according to customer specifications, are clearly customised to the personal requirements of the customer or due to their nature are not suitable for return.